ABSTRACT
The objective of this paper is to review a framework of facilities management outsourcing contract, focusing on the processes of the operational stage. Several outsourcing success characteristics need to be addressed prior to the implementation of outsourcing. The outsourcing success characteristics can be grouped into four main factors: communication strategy; performance and operating standards;compatible culture and structure;and control and monitoring. A fluid communication between users and providers is important to establish a clear understanding of the role to be play by each party. Performance and operating standards are essential to ensure that the service provided are assessed and maintained respectively. It is important for the client and the provider to mutually understand the culture of each other's organisation to enable smooth-flowing collaboration and communication in the undertaking of the outsourcing project. The client and the service provider's organisational structures play an influence role in the outsourcing relationship. Reporting, monitoring and control mechanisms are required to assess provider's performance. The framework of facilities management outsourcing contract framework is divided into five operational aspects namely: service start-up;implementation;ongoing service development process;review; and project close. The description of service to be outsourced should be outlined in a comprehensive and clear manner during the service start-up. Implementing the outsourcing project requires various undertakings and a client-provider communication is important throughout the implementation of the outsourcing project. Under the on-going service development process, the client and provider should monitor performance of the outsourcing contract including anticipating changes as an approach to adapt to market changes and transformations of trends. It is imperative that the reviews on the success of the outsourcing project to be undertaken. Finally, proper mechanisms should be built into the outsourcing agreement for termination of service of the service provider.
What Is CRES?
Centre for Real Estate Studies (CRES) focuses on areas related to the real estate sector. It manages activities related to research, consultancy and knowledge advancement in the various real estate disciplines such as valuation, asset and facilities management, land administration and development, property market and feasibility studies, GIS-and-computer-based solutions, etc.
In line with its purpose as a center of excellence in real estate it also include the following functions:
In line with its purpose as a center of excellence in real estate it also include the following functions:
- To plan, organize, coordinate, and implement activities in the five main areas of excellence: research, consultancy, courses and seminars, publications and external collaborations.
- To act as an agent of knowledge advancement among staff and students beyond the normal teaching courses. This will include research and other series of publication that are capable of the academic improvement and relevant to the real estate industry.
- To become an organ that is capable of supporting the university in generating financial resources through its activities.
Thursday, May 22, 2008
A Facilities Management Outsourcing Contract Framework
A FACILITIES MANAGEMENT OUTSOURCING CONTRACT FRAMEWORK
Maizan Bin Baba, M.Sc
Abdul Hakim Bin Mohammed, Ph.D.
Buang Alias, Ph.D.
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